ai voice agent
Custom AI Voice Agents — Inbound and Outbound
Bespoke AI voice agents that answer 24/7 and call new leads in seconds — qualifying, booking into your CRM, and following up, built and governed like production software.
What it is
A custom AI voice agent is not a generic receptionist that just takes messages — it is a bespoke system wired into your CRM, calendar, and operations, configured to your business rules. It answers every call around the clock, qualifies the enquiry, and books straight into your tools — and it works outbound too, calling a new lead within seconds of a form fill and chasing open quotes so they don't go cold. Because we build it as production software — instrumented, access-controlled, and audit-logged — you can see exactly what it did and why, and it hands off to a human the moment it should. We already run voice agents in production, including a 24/7 agent on a real UK hotel's line, so this is capability we operate, not a promise.
What’s included
Bespoke, business-specific configuration
Built around your services, rules, and edge cases — an agent that understands the small details, not a generic script.
Inbound answering + booking
Answers every call 24/7, qualifies the enquiry, and books straight into your CRM and calendar — no queue, no missed call.
Outbound speed-to-lead & follow-up
Calls a new lead within seconds of a form fill, and chases open quotes and estimates before they go cold.
Governed, logged, and owned
Least-privilege access, full audit logging, and clean human handoff — with 100% of the IP assigned to you on payment.
Where it fits
Sales intake & speed-to-lead
Every enquiry engaged in seconds, qualified, and booked — inbound and outbound — so none goes cold or unanswered.
Bookings-heavy operations
High call volume turned into booked appointments in your existing tools, around the clock, without a queue.
After-hours & overflow
The out-of-hours and peak-time load handled cleanly, with anything it shouldn't take on handed to your team.
Risk reversal
We take the risk. You keep the asset.
Every commitment below is written into the contract — not implied, not verbal. Risk transfers to us during delivery.
90-Day Defect Warranty
Any defect against the agreed acceptance criteria, found within 90 days of launch, is fixed at no cost.
Critical: 4 business hours · Major: 2 business days · Written into the contract.
100% IP Assigned on Payment
You own everything — code, infrastructure, and the full decision trail — assigned to you on payment.
No lock-in. No hostage code. No dependency on us to keep it running.
Approve Every Phase Before You Pay
The build is decomposed into phases with written acceptance criteria agreed before each begins. You approve each phase before the next starts.
Invoiced per phase · Stop at any phase boundary.
Stage 0 Credited Against the Build
The Discovery & Technical Audit is a fixed fee, credited in full against your build.
Not the right fit? You keep the architecture proposal, threat model, and roadmap.
Questions, answered
Related services
You are not buying code. You are buying certainty.
Stage 0 turns your problem into a fixed-price roadmap — credited in full against the build if you proceed.